Shipping and Delivery

At Mila & Monroe NYC, we aim to deliver your order as quickly and accurately as possible. Please find all information regarding our shipping and delivery policy below.

Processing Time Orders are processed within 1 to 3 working days. Once your order has been dispatched, you will receive an email with the tracking details.

Delivery Time The average shipping time is 5 to 9 working days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin All orders are shipped directly from our supplier in China. As a result, customs duties may apply depending on the country of delivery.

Mila & Monroe NYC is an online fashion brand serving customers internationally. We work with global logistics partners to ensure safe and reliable delivery.

Shipping Costs The shipping costs are displayed at checkout. These depend on the weight, destination, and selected shipping method.

Responsibility During Shipping

If the tracking information shows that the parcel has been delivered, responsibility lies with the customer.
Please check your address carefully; errors must be reported within 24 hours of placing the order.

Contact For questions regarding shipping, you can contact us at info@milamonroenyc.com

Free Shipping in UK on All Orders!

We ship across UK with Royal Mail for the fastest and most reliable delivery. Enjoy free standard shipping on all orders.

Secure Payment

At Mila & Monroe , you can pay easily and securely with a credit card.

30-DAY MONEY-BACK GUARANTEE

Didn't fit? No problem! You can return or exchange your item within 30 days. Please note that return conditions and shipping costs may apply. See our return policy for full details.

FAQ

What is your return policy?

For full details on our return policy, please visit our dedicated Returns page. Return Policy

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

How can I contact customer support?

Our team is here to help. You can reach us at support@milamonroelondon.com and we’ll respond within 24–48 business hours.

How do I choose the right size?

We recommend reviewing our detailed size guide available on each product page. If you’re between sizes, we suggest sizing up for a more relaxed fit.

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h